About Ukio |

Ukio’s mission is to empower individuals to live where they want, when they want 🌎.

We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, moving/buying furniture, security deposits, broker fees, etc. giving choice and flexibility to allow people to live where and when they want. 💥

We are a Barcelona based startup with offices in Madrid, Lisbon, Berlin and Paris. Soon we will conquer some more cities across Europe 🚀

Backed by Europe's best Venture Capital firms, the next year will be a critical phase in our growth as we look to further build out our team and expand into multiple new markets 🔥 . We have successfully raised €27 million in our Series A investment round in 2022 and recently raised a Series B round that will help propel our growth throughout Western Europe. 🥇

Our culture |

We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars. Are you ready to join us?

Role |

We are entering an important phase of growth as we expand into a new market, and we are seeking a Guest Operations Manager to play a pivotal role in establishing and scaling our local operations.

As Operations Manager, you will be responsible for the day-to-day oversight of our city portfolio, leading both the Quality Assurance and Facilities Management teams. You will be accountable for ensuring operational excellence across recruitment, training, property inspections, and inventory management, while maintaining a strong focus on guest satisfaction. This role demands a hands-on, solutions-oriented approach, with a commitment to continuous improvement and cross-functional collaboration.

We are looking for someone who thrives in a fast-moving, growth-focused environment—someone who sees the excitement in building high-performing teams, shaping operational culture, and creating systems that last. Your leadership will directly influence how we show up in this market and set the foundation for long-term success.

Responsibilities |

Team Leadership & Collaboration

• Recruiting, training and mentoring new team members and managing team schedules, ensuring adequate coverage for check-ins, check-outs and daily operations.
• Conduct regular performance evaluations, provide feedback and foster professional growth within the team.
• Collaborate with Guest Experience and other cross-functional teams to enhance service efficiency and improve guest satisfaction.

Operational Excellence

• Plan and execute a smooth check-in and check-out process for guests
• Continuously identify opportunities to reduce operational costs while maintaining or improving service quality.
• Ensure timely data collection and reporting of operational metrics to track performance, reduce errors, and meet productivity and cost-per-unit targets.
• Coordinate the input and maintenance of backend operational data, including BOQs and cost details.

Inventory & Logistics Management

• Oversee the city-level inventory of essential items, consumables, and linens/towels, ensuring optimal safety stock levels and accurate reporting of issues to the Design team.

Vendor & Contractor Management

• Liaise with, manage, and negotiate agreements with local contractors, vendors, and external service providers to deliver high-quality and timely results.
• Handle contractor sourcing and trials, including initial meetings, coordination of field tests, and performance evaluation.

Maintenance & Field Operations

• Act as escalation point to extreme maintenance issues raised by the Guest Experience team with field visits, stakeholder coordination (building managers, contractors), and clear internal communication.
• Manage day-to-day coordination of contractor services for ongoing maintenance tasks.

About you |

• You have at least 3+ years of experience working as a Hospitality / Guest Operations Manager or similar role.
• Skilled organizer and effective communicator
• Fluent in IItalian and English
• Flexible, resilient and content with ambiguity and changes
• Confident with working in cross-functional teams
• Comfortable performing in a start-up environment
• Strong leadership skills
• Ability for overviewing and improving operational processes to enhance efficiency and effectiveness.
• Great planner and keen eye for detail.