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Heartcore Portfolio Careers

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Heartcore

Senior AV Technician

TravelPerk

TravelPerk

Operations
Barcelona, Spain
Posted on Friday, July 5, 2024

About Us

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we’ve become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a ‘unicorn’ and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

We are TravelPerk: a fast-growing, well-funded startup that has raised nearly $134m since our creation in early 2015. Backed by world-class investors in some of tech’s most disruptive companies, including Slack, Trello, Twitter, Farfetch, Deliveroo and Delivery Hero, our team is made up of A-players from the travel industry.

We’ve been named the fastest-growing SaaS startup in the world by the SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market, worth over $1.3 trillion, by simplifying the process for everyone involved.

If you’re ready to take off with us, keep reading!

Our immediate requirement is for an experienced Senior AV Technician to be a key part of our Barcelona TechOps team, working onsite, taking full responsibility for leading and managing a new team of AV and Event Technicians, ensuring that the team provides the highest quality of technical support to all clients.

To facilitate correct preparation, implementation and operation of all aspects of all audio-visual, video conference, audio conference, display and presentation technologies. To support the operation with clear and precise documentation and have the ability to train others in the correct operation of systems.To proactively lead from the front to ensure the service operates within agreed SLAs

The position involves a high degree of exposure, working with senior levels of staff to provide the services listed above.

This is an exciting opportunity for an exceptional, experienced Senior AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Delivery of all VC AV business-as-usual services, including service desk, project management and technical support.

Role Summary

  • Video conference (VC) and Audio conference (AC) support
  • Map out improvements to existing setups and new setups for expanding locations at TK
  • Expert in Zoom meeting technology a must
  • Presentation, meeting and Events support
  • Support of large display solutions and related media
  • AV Engineering support, fault rectification and escalation
  • VC and AV Helpdesk/coordination
  • Supervising colleagues and local operations
  • Manage end user AV training programme
  • Provide remote support to UK, EU and US ‘hub’ offices. With occasional travel as is needed
  • Leading the teams in the day-to-day AV support across the site.
  • Provide AV Support between the hours of 9AM-6PM (Mon-Fri)
  • Liaise with external vendors and the IT Department to ensure first-class AV Meeting delivery.
  • Liaise with internal clients to consolidate their meeting requirements
  • Report all service shortcomings affecting the AV Team to the line manager & or department director
  • Maintain personal awareness of procedures relevant to the AV Team, ensuring that changes are brought to the attention of the stakeholders around the business
  • Deliver a high standard of service in accordance with SLAs for the AV Team
  • Continuously review the AV Team procedures for improvements/modifications.
  • Have an overview of all AV meetings onsite, ensuring a consistent standard is maintained and that all processes are routinely followed.
  • Support AV Event Technicians during key calendar events: EOW, Town Halls, Press Conferences and Quarterly company wide events
  • Support and train others within the company to ensure procedural knowledge is passed to all members of your team via strong process mapping and documentation

What do we offer?

  • Competitive compensation including equity in the company
  • Generous vacation days so you can rest and recharge
  • Health perks such as private healthcare or gym allowance depending on your location
  • "Flexible compensation plan" to help you diversify and increase the net salary
  • Unforgettable TravelPerk events including to travel to one of our hubs
  • A mental health support tool for your wellbeing
  • Exponential growth opportunities

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our London or Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

TravelPerk is a global company with a diverse customer base—and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at TravelPerk regardless of how you look, where you’re from, or anything else that makes you, well, you.