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Heartcore Portfolio Careers

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Director of Account Management - US

TravelPerk

TravelPerk

Sales & Business Development
Boston, MA, USA
Posted on Friday, December 22, 2023

About Us

We are TravelPerk: a scaling unicorn valued at $1.3 billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries.

We've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We're revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk is an innovator. We have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and GreenPerk, we are shaping the industry's future. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in! If you're ready to take off with us, keep reading!

The Role

TravelPerk, the leading travel management platform revolutionizing business travel, is seeking a Director of Account Management for North America to take the helm of our client relationships. You'll be a seasoned pro with a passion for crafting exceptional customer experiences and a contagious drive to propel growth. If you thrive in a fast-paced environment, embrace data-driven strategies, and dream of scaling success for global enterprises, then buckle up, this is your runway to greatness.

What will you be doing?

  • Building & Nurturing Relationships: Lead a talented team of Account Managers, empowering them to develop deep relationships with key clients. Foster trust, advocate for TravelPerk's value, and drive adoption to unlock maximum ROI.
  • Client Success Champion: Become the trusted advisor for NAM’s book of business, understanding the unique needs of our customers. Proactively identify improvement opportunities, tailor solutions, and ensure ongoing satisfaction through proactive communication and personalized support.
  • Growth Architect: Develop and execute strategic account plans to help your team expand client engagement and drive revenue growth. Leverage data insights to identify cross-selling and upselling opportunities, negotiate strategic opportunities, and secure repeat business.
  • Team Leader & Coach: Foster a collaborative and high-performing team environment. Provide ongoing coaching and development opportunities, empowering your team to reach their full potential and deliver exceptional client service.
  • Thought Leader & Influencer: Stay ahead of the curve in the travel tech landscape. Share best practices, translate industry trends into actionable insights, and contribute to the continuous improvement of TravelPerk's offerings.

What will you need to succeed?

  • 7+ years of experience in Account Management, ideally within the travel or SaaS industry.
  • 4+ years of management experience.
  • Proven track record of exceeding client expectations, navigating complex challenges, and securing renewals.
  • Strong leadership and coaching skills, able to motivate and develop a team to achieve ambitious goals.
  • Exceptional communication and presentation skills, capable of influencing stakeholders at all levels.
  • Data-driven mindset, comfortable analyzing trends and metrics to inform strategic decisions.
  • Deep understanding of the business travel landscape and emerging technologies.
  • Fluent in English (written and spoken), additional languages a plus.
  • A travel enthusiast with a passion for building genuine relationships.

Bonus Points for:

  • Experience working with enterprise clients and navigating complex global travel programs.
  • Proven expertise in client onboarding, retention, and expansion strategies.
  • Proficiency in CRM and data analysis tools.
  • Entrepreneurial spirit and a drive to challenge the status quo.

What do we offer?

  • Competitive compensation, including equity in TravelPerk
  • Generous vacation days so you can rest and recharge
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
  • Financial benefits like 401k with company matching and an HSA plan
  • Family services that include adoption benefits and equal paid parental leave
  • Global presence and hybrid work availability
  • Unforgettable TravelPerk events, including travel to one of our hubs
  • Learning and professional development opportunities
  • Mental health support tool for your wellbeing
  • Exponential growth opportunities
  • VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
  • "Work from anywhere" in the world allowance of 20 working days per year.

How we work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Boston or Chicago hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.