Why roadsurfer?

• TEAM SPIRIT & TEAM EVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc.

• FLEX WORK & WORKATION: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and home office days and work from abroad in Europe for one month per year

• PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy

• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself

• DISCOUNTS: Use our Corporate Benefits Platform, the Travel Industry Card and Family & Friends Discounts

The role - your passion

• You will take on the disciplinary management of a team of 7-8 customer service employees and be responsible for their professional development.

• You support your team in competently helping our customers with questions about the Rent, Abo, MyRoadsurfer and Spots products.

• You use KPIs such as telephone availability and ticket processing times to manage day-to-day business and ensure that we are always available for our customers.

• You demonstrate a customer-oriented way of working to your team, take on complex cases hands-on and provide support on the hotline and with emails if required.

• You will take on projects independently and work closely with the division management, other departments and our colleagues at various European and North American locations.

What you need to surf a wave with us

• You already have 3-4 years of experience in customer service or customer success.

• You have a talent for communication - in Spanish and English (other languages are a plus)

• You have a positive mindset that our customers can feel over the phone

• You have a real passion for camping, traveling, road trips and faraway countries.

Your contract

• WORKING HOURS:

  • We are available for our customers Mon-Sun from 08-20h. Your free time is just as sacred to us as it is to you! That's why we attach great importance to early shift planning, try to take individual wishes into account in the best possible way and, of course, you are always allowed to work from home

• WORKPLACE: Working from home is possible, but we are happy & expect you to be in the Barcelona office in person 2-3 days a week

• SALARY: Your salary will be between €2.600 - €2.900 per month depending on experience

Ready to surf?

Are you made for the job? Then we look forward to receiving your application! If you have any questions, please feel free to contact us at team@roadsurfer.com and we will get back to you as soon as possible.

ABOUT #ROADSURFER

As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. We’re looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us?