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Heartcore Portfolio Careers

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Heartcore

LOS ANGELES - Senior Station Manager

Roadsurfer

Roadsurfer

Los Angeles, CA, USA
Posted on Thursday, May 16, 2024

Why roadsurfer?

  • TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as barbecues or just an after-work get together at your station

  • CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself

  • DISCOUNTS: Use our Corporate Benefits Platform and Family & Friends Discounts

  • PTO: Enjoy up to 20 days of Paid Time Off per year to recharge

  • PAID TRAINING: Grow with us through paid training. Enhance your skills, tackle new challenges, and advance your career

  • QSHERA PLAN

The role – your passion

Your responsibilities include but are not limited to:

  • Regional Management: You are overall responsible for our stations in the Las Vegas / San Francisco / Los Angeles, overseeing the operational flow.

  • Budget Control: You hold budget responsibility for your region, ensuring efficient resource utilization.

  • Location Management: You will autonomously lead and establish the operations of the station, collaborating closely with headquarters to manage day-to-day activities on-site.

  • Process Optimization & Quality Maintenance: You will effectively implement existing standards and processes while contributing your own ideas (coordinating vehicle returns, handovers, and preparation). Moreover, you aim to maintain quality standards, including at all future stations in your region.

  • Collaboration with roadsurfer Stations: You will maintain constant communication with all international teams to ensure ongoing optimization.

  • Team Leadership: As a Team Leader, you will motivate and guide your team on-site. This includes onboarding, effective task planning, staff scheduling and quality control. Furthermore, you ensure high employee satisfaction within the roadsurfer US teams.

  • Recruiting: You will be responsible for building your team and sourcing suitable talents for your station.

  • Fleet Management: You will consistently oversee the local vehicle fleet for rental and sales: documentation, maintenance, cleanliness, and coordination with local service partners.

  • Customer Service: You advise customers on our products, myroadsurfer, abo, spots, and rent, and send them out as happy roadsurfers on the roads of the USA.

What you need to surf the wave with us

  • Bachelor's degree is required

  • At least 2-3 years of relevant work experience, preferably in areas such as car rental, tourism, hospitality or similar - career changers are welcome

  • Knowledge of OSHA, Microsoft Office, worker's compensation and wage & hour labor laws

  • Experience in leading teams

  • Strong customer service orientation with effective communication skills

  • Resilient problem-solving abilities and highly organized

  • Availability to work Monday through Saturday with open availability

  • Must hold a Class C driver's license

Offer of employment contingent on passing a pre-employment background and reference check.

While performing the duties of this job, the employee is regularly required to stand, climb, stoop, kneel, walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must regularly lift and/or move up to 30 pounds; and occasionally lift and/or move up to 40 pounds.

Work conditions:

We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our core values.

Senior Station Manager (Exempt) pay band: $36 to $40/hr // $74,880 to $83,200 per year

Ready to surf?

We look forward to receiving your application! If you have any questions, feel free to reach out to us at team@roadsurfer.com, and we will get back to you as soon as possibles possible

ABOUT #ROADSURFER

As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. We’re looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us?