Teamlead Customer Success Spain & Italy (m/f/d)
TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc.
FLEX WORK & WORKACTION: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and home office days and work from abroad in Europe for one month per year
PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy
CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
THE PLACE TO BE: Look forward to a beautiful, bright office with everything your heart desires
OFFICE DOGS: Dogs in the office are welcome
The Role - Your Passion
You lead a growing team of customer service representatives and are responsible for their professional development.
You work on strategic projects in close coordination with the department management.
You are the primary contact and available for questions regarding our products rent, abo, myroadsurfer, and spots.
You offer solutions to customers in challenging travel situations and ensure conclusive support.
Your tasks include coordinating existing bookings and subscriptions, whether it's updates, rebookings, or cancellations.
You work closely with other teams, including product development, our international stations, and the sales team, to maximize service quality.
What You Need to Surf the Wave With Us
Work Experience: You have already gained solid experience in the field of customer service/support.
Team Lead Experience: Initial experience in leading teams is desirable.
Communication: You are a communication talent - in German and English (additional languages are a plus).
Positive Attitude: You have a positive mindset that our customers can feel through the phone.
Adventurous Spirit: You have a real passion for camping, travel, road trips, and distant countries.
Working Hours: We are available for our customers from Monday to Sunday, from 8 am to 8 pm. Your leisure time is as important to us as it is to you! Therefore, we place great emphasis on early shift planning, strive to accommodate individual preferences as much as possible, and, of course, you are welcome to work from home on a regular basis.
Workplace: Working from home is possible, but we look forward to and expect you to be in the Barcelona office 2-3 days per week.
Ready to surf?
We look forward to receiving your application! For any inquiries, feel free to contact us anytime at email@example.com.
As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. We’re looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us?