VANCOUVER - Junior Station Manager (m/f/d)
TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as barbecues or just an after-work get together at your station
CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
DISCOUNTS: Use our Corporate Benefits Platform and Family & Friends Discounts
THE ROLE – YOUR PASSION
As the Station Manager at our very first station in Vancouver you will experience first hand the joys of setting-up the station from scratch - with the help of the Germany based headquarters of course. Your mission will be to manage all aspects of the station and spread the excitement for the outdoor camper lifestyle to our customers. You will aim to provide the best possible customer experience and guidance on their rental. We are looking for someone who is comfortable in a dynamic start-up environment, can work independently in getting the station up and running, act as the single point of contact towards the customer in addition to being incredibly hands-on and cleaning the vans.
Your responsibilities include but are not limited to:
Direct customer contact at the station
Completing rental contract transactions
Conducting demonstrations of the camper vans and vehicle hand-overs
Providing the customers with a perfectly clean and functioning camper van
Cleaning the interior and exterior of the camper vans and adding AdBlue as needed
Consultation at the start of the trip thus assuring perfect experience with roadsurfer
Answering incoming calls from the general public and walk-in customers
Performing office & clerical duties and maintaining a well organized, tidy work space
Management of the local fleet including damage documentation, repair, and the coordination of local service
Active participation and regular exchange with the different station teams for continuous optimization of the station itself, processes and standards
WHAT YOU NEED TO SURF THE WAVE WITH US
High School or equivalent diploma required
Minimum of 2 years related work experience, preferably in rental business, hospitality or service-related experience
Experience in management and recruitment is considered a plus
Hands-on, adaptability, openness, listening & communication abilities, curiosity and a positive attitude
Must be available to work Monday-Saturday weekly
Must have a valid driver’s license (class C) to move vehicles on the lot when needed and a valid working permit for Canada
While performing the duties of this job, the employee is regularly required to stand, climb, stoop, kneel, walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must regularly lift and/or move up to 20 pounds; and occasionally lift and/or move up to 40 pounds.
We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our core values. A job offer is contingent upon the successful completion of a background check and references check. Roadsurfer is an Equal Opportunity Employer.
Ready to surf?
We look forward to receiving your application! If you have any questions, feel free to reach out to us at firstname.lastname@example.org, and we will get back to you as soon as possible.
As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. We’re looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us?