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Heartcore Portfolio Careers

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Heartcore

(Junior) Customer Success Manager (m/f/d) FRANCE

Roadsurfer

Roadsurfer

Customer Service, Sales & Business Development
Munich, Germany
Posted on Friday, January 19, 2024

Why roadsurfer?

  • TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc.

  • FLEX WORK & WORKACTION: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and home office days and work from abroad in Europe for one month per year

  • PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy

  • CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself

  • THE PLACE TO BE: Look forward to a beautiful, bright office with everything your heart desires

  • OFFICE DOGS: Dogs in the office are welcome

The role - your passion

  • Personalized Customer Assistance: You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings, including rent, abo, myroadsurfer, and spots

  • First-Level-Support: You professionally and effectively handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions

  • Booking Management: Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations.

  • Team Collaboration: You collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality.

What you need to surf the wave with us

  • It would be great if you've worked in customer service or support before, but we also welcome career changers

  • You're skilled in both French and English communication (knowing more languages is a bonus)

  • You're good at dealing with complaints and can stay strong in tough situations

  • Knowing how to use Zendesk or a similar support system is a plus

  • Your cheerful attitude shines through, even over the phone

  • You truly enjoy camping, travel, road trips, and exploring far-off places

Work conditions

  • SALARY: Your salary, depending on experience, ranges between €2,600 - €3,200 per month

  • WORKING HOURS:

    • We are available to our customers from Monday to Sunday, from 08:00 to 20:00. Your leisure time is as important to us as it is to you! Therefore, we place a high value on early shift planning, attempt to accommodate individual requests, and of course, you can work from home as well

  • PLACE TO BE: Remote work is an option, but a presence in our office for at least 2-3 days per week is expected

Ready to surf?

We look forward to receiving your application! For questions, feel free to contact us anytime at team@roadsurfer.com.

ABOUT #ROADSURFER

As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. We’re looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us?