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Core Onboarding Manager

Neo4j

Neo4j

This job is no longer accepting applications

See open jobs at Neo4j.
Remote · United States
Posted on Sunday, February 4, 2024
About Neo4j:

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden relationships and patterns across billions of data connections deeply, easily and quickly. Customers use Neo4j to gain a deeper understanding and reveal new ways of solving their most pressing problems. Over 75% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.

At Neo4j, we’re proud to be building the technology that powers breakthrough solutions for our customers, helping them cure diseases, fight fraud, crush pandemics, and accomplish their most ambitious missions—even if it’s getting humans to Mars. Learn more at neo4j.com and follow us @Neo4j.

Our Vision:

At Neo4j, we have always strived to help the world make sense of data.

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

Responsibilities:

  • Manage and monitor the progress of multiple customer graph database implementation projects concurrently, orchestrating necessary support resources to assist customers with successful implementation and delivery within their deployment timelines.
  • Serve as the primary point of contact for customers throughout their deployment, establishing and maintaining strong relationships.
  • Collaborate with customers to understand their specific requirements, goals, and expectations for each project.
  • Help customers develop comprehensive project plans, including scope, milestones, deliverables, and resource allocation.
  • Coordinate and communicate project timelines, progress, and updates to customers and internal stakeholders.
  • Identify and mitigate project risks and issues by coordinating advisory or for-fee Professional Services resources to proactively address any obstacles that may impact project success.
  • Facilitate effective communication and collaboration among project team members, ensuring alignment and clarity of project objectives and tasks.
  • Conduct regular project status meetings and provide timely updates to stakeholders, including customers and Neo4j leadership.
  • Act as a Level 1 subject matter expert on Neo4j, providing guidance and best practices, and assemble Level 2 (CSA) and Level 3 Neo4j experts (PS) when deeper subject matter expertise is required.
  • Collaborate with Sales/Renewals and Professional Services teams to identify and pursue opportunities for additional customer project/services opportunities.
  • Continuously evaluate and improve project management processes and methodologies, identifying areas for optimization and efficiency enhancement.
  • Stay current with graph database and Neo4j technology, ensuring knowledge is applied to enhance project delivery and customer satisfaction.
  • Provide Level 1 recommendations on best practices for designing and modeling graph databases, and assemble bringing in Level 2 (CSA) and Level 3 Neo4j experts (PS) when deeper data modeling expertise is required.
  • Conduct comprehensive onboarding sessions with clients
  • Recommend and direct customers to training materials, workshops, and documentation to enable them to effectively utilize Neo4j’s tools and features.
  • Route technical issues to Support and manage technical escalations during the Onboarding phase.
  • Directly provide, or via CSA's, ongoing support, and consultation to clients, addressing their queries and concerns related to Neo4j usage.

Requirements

  • 3+ years of technical project management experience servicing internal stakeholders or customers, managing multiple projects at once
    • 3+ years of customer service experience in data services or SaaS.
  • Relational, NoSQL, or Graph database experience
  • SQL experience
  • Proactive and critical thinker.
  • Shows bias for action. A result-oriented “doer”.
  • Excellent team player.
  • Ability to identify significant problems and opportunities for improvement.
  • Adaptable and able to work effectively in a fast-paced dynamic environment.
  • Plans, organizes, and schedules work in an efficient, organized manner.
  • Ability to focus and execute on key priorities.
  • Proficiency in Excel/Google Sheets

Preferred Skills

  • Language abilities English, Portuguese, Spanish

The annual on target earnings range for this position based in the United States is listed below. This range is an estimate, and the actual on target earnings may vary based on Neo4j’s compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. Based on the factors above, Neo4j utilizes the full width of the range.

In addition to the range below, US employees are eligible for a stock option grant and certain roles are eligible for an annual bonus. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence.

Annual On Target Earnings Range
$96,000$138,000 USD
Why Join Neo4j?

Neo4j is, without question, the most popular graph database in the world. We have customers in every industry across the globe, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.

  • Neo4j is one of the fastest scaling technology companies in this industry. Well over $100M ARR and still rapidly growing.
  • Raised biggest round of funding in all of database history ($325M Series F).
  • Backed by world class investors like Google Ventures (GV), Neo4j has raised over $582M in funding and is currently valued at $2Bn. This puts them among the most well-funded database companies in history.
  • 75% of Fortune 100 use Neo4j with more than 800 enterprise customers including Comcast, eBay, Adobe, Lyft, UBS, IBM, Volvo Cars and many more.
  • Emil Eifrem (CEO) has built an amazing culture that prides itself on relationships, inclusiveness, innovation and customer success.
  • Countless awards in the industry. Massive Enterprises and individual developers/ data scientists love Neo4j. Strong sense of community and ecosystem is built around the platform.
  • A recent Forrester Total Economic Impact Study pegged Neo4j as delivering 417% ROI to customers.

Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all of the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.

One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.

Neo4j Values:

Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:

(we)-[:VALUE]->(relationships)
(we)-[:FOCUS_ON]->(userSuccess)
(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
(we)-[:DELIVER_ON]->(ourCommitments)

Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.

More information at www.neo4j.com.

This job is no longer accepting applications

See open jobs at Neo4j.