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Cloud Operations Engineer - India



India · Remote
Posted on Monday, December 11, 2023
About Neo4j:

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden relationships and patterns across billions of data connections deeply, easily and quickly. Customers use Neo4j to gain a deeper understanding and reveal new ways of solving their most pressing problems. Over 75% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.

At Neo4j, we’re proud to be building the technology that powers breakthrough solutions for our customers, helping them cure diseases, fight fraud, crush pandemics, and accomplish their most ambitious missions—even if it’s getting humans to Mars. Learn more at neo4j.com and follow us @Neo4j.

Our Vision:

At Neo4j, we have always strived to help the world make sense of data.

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

Objectives of this role

Reliably manage and monitor the customer’s Neo4j database environment, taking a holistic view of the health of the environment, to maximize the application and infrastructure uptime. Some of the tasks include, but are not limited to:

  • Build software tools & kits to manage infrastructure and applications.
  • Improve reliability, quality, and time-to-value of our Managed Service
  • Measure and optimize system performance, using cloud infrastructure best practices.

Responsibilities Overview

As a Site Reliability Engineer (SRE) in our Global Cloud Managed Services team supporting our clients worldwide, you would be:

  • Participate in on-call rotation to respond to incidents that impact Neo4j cloud infrastructure availability, and provide the necessary support for incidents.
  • Provide On-Call support one week per month and one weekend per month for enterprise system administration related tasks. / Set up and maintain systems operation. and participate in an on-call rotation
  • Build and maintain cloud infrastructure resources, including but not limited to, Neo4j databases, Linux virtual machines, cloud storage, networking & security groups.
  • Support the Cloud Managed Services Team during India hours and provide technical systems support the Neo4j database infrastructure at the clients
  • Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and incident diagnostics.
  • Participate in system design consulting, platform management, and capacity planning
  • Document the technical service for incidents, procedures, and outcomes of customer calls. Assist in building the technical support database to improve the support procedures
  • Manage Service Requests with cloud infrastructure providers, including operating system and database vendors
  • Install and upgrade Cloud Managed Service kits at Neo4j customers.

Job Requirements and Qualifications

  • Bachelor’s degree (or equivalent) in computer science. background in math will be a plus
  • 5-7 years of cloud infrastructure administrator experience is required
  • Experience building and administering Neo4j databases at large enterprises – is required
  • Strong understanding of relational and / or graph database concepts is required
  • Experience working with public cloud technologies specifically AWS, Azure & GCP
  • Experience working with RedHat / CentOS / Amazon Linux operating systems is needed.
  • Competence in at least one of the following languages (in no particular order): Java, Python, Ansible.
  • Experience with ETL tools ingesting / cleansing / transforming data from multiple data sources will be a plus
  • Familiarity with enterprise software architectures and application development methodologies is a plus
  • Familiarity with Linux diagnostics and tuning; Windows tuning knowledge will be a plus
  • Performance Tuning and Troubleshooting skills are required
  • Must have command-level fluency and shell scripting experience in a mix of Linux and Windows environments
  • Proactive approach to identifying problems, performance bottlenecks, and areas for improvement is necessary to succeed in this position.
  • Document every action so your findings turn into repeatable actions and then into automation.
Why Join Neo4j?

Neo4j is, without question, the most popular graph database in the world. We have customers in every industry across the globe, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.

  • Neo4j is one of the fastest scaling technology companies in this industry. Well over $100M ARR and still rapidly growing.
  • Raised biggest round of funding in all of database history ($325M Series F).
  • Backed by world class investors like Google Ventures (GV), Neo4j has raised over $582M in funding and is currently valued at $2Bn. This puts them among the most well-funded database companies in history.
  • 75% of Fortune 100 use Neo4j with more than 800 enterprise customers including Comcast, eBay, Adobe, Lyft, UBS, IBM, Volvo Cars and many more.
  • Emil Eifrem (CEO) has built an amazing culture that prides itself on relationships, inclusiveness, innovation and customer success.
  • Countless awards in the industry. Massive Enterprises and individual developers/ data scientists love Neo4j. Strong sense of community and ecosystem is built around the platform.
  • A recent Forrester Total Economic Impact Study pegged Neo4j as delivering 417% ROI to customers.

Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all of the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.

One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.

Neo4j Values:

Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:

(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})

Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.

More information at www.neo4j.com.