We are looking for highly motivated and organized people to join our Talent Pool for the Customer Support team.

As a Customer Support Representative, you spend most of your day providing fast and painless customer support by email, live chat, and phone - this is your core responsibility. You troubleshoot potential bugs, document feature requests, and collaborate with the rest of the team to help elevate the voice of the customer at Kaia.

What our Customer Support team typically does:

• Respond to customer questions via email, live chat, and phone. We work directly with patients, physicians, and insurance companies
• Troubleshoot issues and bugs reported by Kaia customers
• Assist customers with insurance and prescription questions
• Organize and update internal documentation
• Gather, review, and share insights from customer feedback
• Assist the team with a wide range of administrative requests

Requirements:

• You have previous experience in a customer-facing role, ideally at a technology company. Bonus points if you’ve worked in the healthcare industry
• You have great listening skills, with a genuine desire to help people and solve problems with empathy and compassion
• You are fluent in English and German (native level or near native level)
• You are highly organized and detail oriented
• You are a good communicator and a great writer - your communication skills are critical to your success
• You have experience with Zammad (or similar help desk), JIRA, Google Docs, Slack, etc.

Our ideal hire is motivated by digital healthcare and what we’re doing as a company, believes in the value of quality customer support, and is eager to contribute to the success of our customers throughout their Kaia journey.