Heartcore Portfolio Careers

Discover opportunities across our portfolio of companies who are enchanting the world through technology

Working Student IT Support (w/m/d)



IT, Customer Service
Berlin, Germany
Posted on Thursday, June 20, 2024

At HeyJobs, we have a clear mission: to help everyone find the right job and lead a fulfilling life. For 8 years, we've been revolutionizing the recruitment market with our AI-based job platform. Our technology simplifies the path to a new job like never before and helps companies solve their skilled labor shortages.

With over 4,700 satisfied clients, including 8 of the top 10 largest employers in Germany and Austria, leading companies rely on HeyJobs for their recruiting. Last year alone, we helped over 100,000 people find their new jobs. Already, more than 1% of all hires occur through the HeyJobs platform.

Our vision is to achieve the most hires in the market by 2030. To do this, we need you and your talents on our team. Become a part of HeyJobs and shape the future of recruiting with us! Join the HeyVolution!

We offer you an influential role in a fast-growing company:

As Working Student IT Support in our growing team, you will support a vast growing team of 400+ employees over several locations with our main office being in Berlin.

Together with your colleagues from the IT Support & Internal Infra team, you will both help on day-to-day support topics and IT administration tasks, but also drive and implement various projects yourself. As we continue our scaling journey to 1000+ employees over even more locations, the IT-Support Team is a key enabler to ensure everyone at HeyJobs has the right tools, equipment, processes and help as needed.

You will report directly to the team lead IT Support & Internal infrastructure, along with colleagues.

🎯 How you can contribute to HeyJobs

  • Provide Helpdesk IT support for all internal IT problems - solve problems fast and administrate common workplace IT tools

  • Procure, install and maintain all workplace hardware (desktops, printers, storage etc.) plus On- and offboard users

  • Build out and run internal IT infrastructure (office networking, internet uplink, video conferencing etc) in our growing office space and further locations

  • Prepare software/hardware selection and tooling decisions

  • Help to constantly improve our setup, processes, tooling to provide maximum productivity to our employees.

🤝 What sets you up for success

  • Previous experience in IT Support, administration and Internal Infrastructure

  • A hands-on, get stuff done attitude with focus on your (internal) customers and a customer-oriented communication when answering users

  • The will to learn things quickly when needed and a very reliable, trustworthy personality

  • Good problem-solving and time management skills plus excellent command on German & English (both written as well as verbal)

  • Experience in setting up office hardware (video conferencing, dashboards, cabling) with both Windows & Mac.

❤️‍🔥 What you will love about us

  • People & Values: We treat people in the way people should be treated, we bring out the best in everyone, we put our people first. Learn more here.

  • Work-Life Balance: 28 holidays*, plus 1 additional day p.a., 3 weeks work from anywhere per year and a 1-month paid sabbatical* every 3 years, flexible work hours

  • Growing individually and as a team: 7 step career framework, bi-yearly performance reviews, 3 days of yearly educational leave & 500€ budget*, HeyJobs Leadership Training Programs

  • Benefits: €50 monthly allowance* with Ben Card to spend on something you actually need and want. HeyJobs discounts for sustainable products and services via FutureBens & more

  • Societal Impact Employee Groups: Follow your passion with HeySustainability, HeyVoices, HeySisterhood, HeyPeace or found your own circle

  • Events & Feel Good initiatives: Fresh fruit, great drinks, monthly team lunch, 3 company-wide events per year, quarterly team events & plenty of feel good initiatives

  • Great offices with high quality equipment: MacBook / ThinkPad, Sennheiser Headset, screen for home office + additional hardware; HQ Berlin (Kreuzberg, Paul-Lincke-Ufer); HeyHub Cologne (Design Offices Gereon), HeyHub Vienna (centrally located in 1020 Vienna) all with standing desks, hybrid set-up meeting rooms & AC - good public transport connections & great lunch options

At HeyJobs diversity and inclusion is key to creating a culture attracting the best talent and ultimately leading to achieving our vision. Together, we are 30 different nations, 45% women and 50% female leaders.

We are explicitly not hiring anyone who discriminates on the basis of religion, national origin, gender-identity, sexual orientation, age, marital status, or any other aspect that makes you. We encourage individuals from LGBTQIA+ and other underrepresented groups to apply.

We are proud to have been continuously ranked as one of Berlin's best tech employers!

See for yourself: Top Startup Employer (German), Kununu, Glassdoor, Top 25 LinkedIn Startups.

*offers may differ for international hubs and for employment status.