Integrations & Operations

Manager

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.

The role

As an Integrations & Operations Manager, you’ll be responsible for leading the work of our most complex technical partner integrations and working on strategic partner projects. You are experienced with APIs, marketing touchpoint integrations (including for loyalty programs), and the technical side of affiliate marketing. In this role you’ll get to apply your knowledge to partner work by both leading the implementation projects from start to finish together with our Partner Tech and Account Management teams.

Beyond this, you will upskill the team by improving our processes around integrations. You will get to work on strategic projects, including activation program/product improvements, technical integration playbook development, onboarding partners with technical integrations, and creating processes that enable partner-facing teams to execute more efficiently. This will allow you to collaborate with diverse stakeholders focused on business development, engineering, operations and marketing.

You will:

• Develop and implement strategies/processes for integrating partners to GetYourGuide’s Affiliate Program via API or more complex technical integrations
• Collaborate independently with diverse stakeholders, both internal and external, including partnerships, supply, commercial, and technical teams. This collaboration could include:
• Consulting, and upskilling our internal partnerships teams on how to implement integrations with their partners. At times, taking the lead of the implementation work (initiation, to growth and maintenance phases).
• Consulting and managing the external partners regarding the integrations
• Collaborating with internal stakeholders (supply, various tech teams) regarding API integrations and supply distribution integrations.
• Project Management: Lead integration projects from initiation to completion, ensuring that milestones are met.
• Troubleshoot: Identifying and resolving issues related to integrations and affiliate tools.
• Coaching and mentoring junior team members or non-technical team members in integrations and project management.
• Stay on top of industry trends & developments and bring your ideas to the team in order to improve our processes and products.

Who you are

• You have 3+ years of experience in technical account management, or customer/partner facing project management in a fast-growing company (startups/scaleups preferred).
• Solid understanding of REST APIs.
• Basic understanding of web development: html, TypeScript, CSS. Understanding of the Vue framework is a big plus.
• Capability to file meaningful and actionable bug tickets.
• Good understanding of marketing KPIs and good business acumen.
• Good analytical skills and ideally basic understanding of SQL. Looker experience is a big plus.
• Experience in collaborating with diverse internal and external stakeholders and leading projects while meeting important milestones.
• Strong verbal, written, and presentation skills in English. Fluent in both written and verbal communication. Additional languages are a plus.
• The ability to work independently, managing your projects to budget and deadline with little supervision.
• Entrepreneurial attitude, fast learner, and feedback oriented.

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.

#LI-Hybrid