Content Operations Specialist

(Maternity cover)

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.

Team mission

We are looking for a driven, growth-minded Content Operations Specialist to level up our team and help us to take our inventory content to the next level. You will be responsible for managing cross-functional workflows, strategizing our operations, and innovating on an efficient and scalable high-quality content pipeline to ensure that our customers have the most customer-centric content in the industry to plan, book, and experience their activities.

The Marketplace Content Quality team’s mission is to manage creation and maintenance of the most customer-centric content at scale so modern explorers can plan, book, and experience our suppliers’ unforgettable experiences with confidence. We aspire to be the global leader in customer-centric content in the travel experiences industry.

You will:

• Define, set up, manage, and continuously improve cross-process workflows for our global inventory’s written and visual content with data-driven insights.
• Break down cross-functional business problems using data, think out of the box to generate solutions, and track the impact for the business.
• Set the direction for our freelancer management operations, including how we recruit, train, coordinate, and support our freelancers, to ensure the highest level of quality and efficiency for high-volume targets.
• Leverage your deep technical knowledge and content expertise to ensure our standards are met consistently and to inform best practices.
• Driving the planning of projects for global content creation and maintenance by our Content Project Managers and other key stakeholders.
• Identify and drive necessary improvements in our tech tooling, prioritizing needs based on impact.
• Create reports to ensure our content operations are on track, set up forecasts, and make data-driven decisions to solve operational challenges.
• Be the go-to for, and proactively engage with, Content Operations’ stakeholders to ensure high-quality results and drive the right improvements.

Who you are

• You have 3-4 years of professional experience in content work in an e-commerce business (hospitality or travel industry is a plus).
• You can break down complex business problems and propose sustainable, scalable solutions with out-of-the-box thinking.
• You think bigger picture and know how to connect different parts of the business together to have a high impact.
• You have proven data analysis skills and experience in creating reports and making data-driven decisions.
• You are a fast learner and are able to pivot quickly in a fast-paced environment.
• You are tech-savvy and know how to leverage existing tools or work with project managers and product teams to build new tools.
• You have the ability to build relationships with stakeholders of all levels quickly and you can communicate clearly and persuasively across different audiences.
• You are passionate about customer-centric marketplace content.
• Excellent written and verbal communication skills in English.

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.

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