Senior Connectivity Support

Specialist

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.

Team mission

We are currently seeking a Senior Connectivity Support Specialist for a full-time position at our Berlin office. In this role, you will report to the Connectivity Support Manager and collaborate closely with Product, Engineering, Sales, and Supply Teams, as well as our connectivity providers, to deliver seamless and timely support to our partners and suppliers.

The Connectivity Team ensures seamless access to remarkable travel experiences by establishing direct connections with top suppliers. GetYourGuide's mission is to unlock unforgettable journeys by connecting travelers with diverse activities globally. Guided by values of customer focus, passion, collaboration, integrity, and innovation, the company enhances travel through tailored and ethical practices, creating memorable experiences for all.

You will:

• Act as the first point of contact for supplier, partner, and internal team inquiries regarding API and Connectivity.
• Rapidly resolve or escalate connectivity problems to guarantee a seamless customer experience.
• Work collaboratively with cross-functional teams and prioritize resolving connectivity issues with a strong focus on customer satisfaction.
• Monitor, troubleshoot and support existing API connections and support the onboarding and certification process for new partners;
• Proactively identify and implement process improvements to boost efficiency.
• Lead project management initiatives to enhance connectivity solutions and drive product enhancements.
• Engage and manage stakeholders effectively to ensure alignment and successful project delivery.
• Review and write code to support connectivity improvements and integrations.

Who you are:

• Experienced with Zendesk, Jira, or similar software platforms.
• You have a strong affinity for technology and a solid understanding of APIs.
• Proficient in data formats such as JSON and XML, and are familiar with tools like Postman or Kibana.
• You demonstrate flexibility, are committed to lifelong learning, and are motivated to take ownership of your responsibilities.
• You excel in communication and have a proven ability to build effective working relationships.
• You adopt a solution-oriented mindset, transforming challenges into opportunities.
• Analytical and able to leverage data to make informed decisions.
• You have proven skills in project management and process improvement.
• Experienced in stakeholder engagement and management.
• You have coding skills for reviewing and writing to support product enhancements.
• Excellent written and verbal communication skills in English.

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.

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