Account Manager

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, travelers from over 170 countries have booked more than 80 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 700 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.

We are seeking an enthusiastic and results-driven Account Manager to join our Sales Team in New York City. In this role, you will play a pivotal part in our growth by managing a subset of our top accounts across the East Coast US/Canada. Your focus will be on nurturing and growing relationships with them, ensuring their success, and maximizing partnership value. You will be at the forefront of the travel experience industry, and support GetYourGuide’s growth in the US & Canada.

The role

• Actively manage and nurture existing supplier relationships, ensuring the portfolio's growth through strategic account optimization and engagement to achieve your Estimated Net Revenue goals

• Pitch and win defined Opportunities such as bringing online new activities, increasing availability, and negotiating commission increases

• Improving customer experience by negotiating with suppliers metrics such as cancellation rates and no-show rates and fixing connectivity issues can help achieve this goal

• Regularly review account performance, provide detailed reports and insights, and proactively develop strategies for top accounts in the portfolio

• Be the face of GetYourGuide within the region by attending relevant events and conferences

• Identify and lead growth initiatives with your top accounts, from idea generation to implementation, project management, success tracking, and reporting. Leverage internal cross-functional partners where appropriate.

Your profile

• Based in NYC or willing to relocate. We operate on a hybrid work model and value in-person interaction in our office in Manhattan a minimum of 3 days per week.

• 3+ years experience in Sales or Account Management, e-commerce, or travel tech preferred

• Proven track record of exceeding sales goals

• Strong communication and problem-solving skills

• Highly analytical with an ability to work with data and relevant tools

• Experience in Live Events desired

Reasons to join us

• Join the global leader for travel experiences. We have an outstanding culture, talent density, growth model, and cash balance. It is only up to us to keep dominating the $ 300 billion travel experiences market going forward

• Be part of a high-performing team that defines GYG’s supply strategy and executes our biggest ideas

• Boost your learning curve and network. GetYourGuide’s size (~800 employees from over 70 nationalities, $878 million in funding) is the ideal size to learn from the best and to build up a strong international network. Additionally, you’ll receive an annual training budget

• Socialize regularly, e.g. during our weekly Pizza Friday, quarterly team events, bi-yearly trainings, and yearly all-staff summit and Winter party

How we set you up for success:

• 20 vacation days to start (plus one additional day per year of tenure up to 23 days)
• 10 paid sick days per year
• 13 public holidays
• 12 weeks 100% paid parental leave
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Invest in your development with an annual personal growth budget
• Create a comfortable workspace at home with an annual home office budget
• Save on transportation costs with discounted public transportation tickets
• Work at a global tech unicorn aiming to be the market leader in a $200bn+ global market for travel experiences
• Fitness benefits
• Support your loved ones with generous maternity and paternity leave policies
• Thrive in a dynamic work environment as part of a multinational team (Headquarters in Germany; work language is English)
• GetYourGuide vouchers and friends & family discount to experience our products for yourself
• Full coverage medical plans options
• 100% employer paid dental and vision for employees and their dependents
• 100% employer paid life and short term disability
• HSA and FSA plans
• Voluntary additional life, disability, special disease and accident insurance
• 401 (k) plan plus company matching (after 6 months of employment)

And more...

Salary:

Base: $90,500
OTE: $113,000

The salary for this role is $113,000-118,000 OTE. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.

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