Senior Customer Success

Manager (Italian speaking) -

12 Month Maternity Contract

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 135 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 18 local offices around the world. Visit our careers website to learn more.

Team mission

For this role, we are looking for a Senior Customer Success Manager with a passion for working within GetYourGuide's SaaS Technology Business. You will be managing a portfolio of key strategic clients. The role is based in Berlin or Italy. This role is initially for a 12 month maternity cover contract ideally starting in March or April 2024.

Fluency in Italian and English is required.

You will:

• Have full ownership of a portfolio of key strategic clients, acting as their dedicated account manager.
• Analyze data in order to proactively identify short and long term opportunities to improve their business performance
• Create and execute strategic initiatives to drive partner’s retention and revenue growth.
• Collaborate closely with our Sales teams to ensure a smooth transition of new customer acquisitions into your hands for ongoing account management
• Establish scalable processes for managing our enterprise customers
• Be the thought partner to Product & Tech teams by translating customer insights into meaningful product features
• Represent GetYourGuide in front of our partners, contributing to the company brand image with both partners and their customers.
• Stay on top of industry trends & developments and be a customer advocate by providing feedback to the product and engineering team on improving the platform to better solve our customer's challenges

Who you are

• 6+ years of B2B account management experience, Saas and/or Tourism industry experience is a plus
• Ambitious personal growth expectations that match our agile & fast-paced environment
• Excellent and natural communication and social skills to establish and build great relationships with clients on an executive decision maker level
• Strong analytical ability to analyze and interpret data from a variety of sources
• Customer focus with a strength on detecting insights and opportunities.
• Focused on understanding the needs of the partner and achieving win-win solutions.
• Natural problem solver with a result focused “can-do” attitude who loves to think creative and outside the box
• In all this, you are a real collaborative team player and agree with us that teamwork means working together towards a common vision professionally, with passion and fun
• Fluent in English and Italian, both written and verbal communication.
• This role can be based remotely in Europe in countries we have an entity for example; Germany, Spain, Italy.

How we set you up for success:

• Working in a dynamic startup environment with lots of power backing from the GYG Marketplace
• Working at a European tech unicorn that is constantly innovating and evolving -
• An open, friendly, energetic work environment where every voice is heard
• A diverse team of over 70 nationalities
• Personal annual training budget and GrowthHub - be constantly learning -
• Discounted passes for public transportation, personal health and pension schemes
• Weekly social events to bring the company together (pizza & drinks Fridays)
• Lots of fun events and team outings, with regular learning and development opportunities in short a place to jointly grow and have fun together

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.

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