About The Role

We are looking for a Senior Product Manager, Traveler Experience to join our growing Product Development team. At Fora, “Product Development” refers to our cross-functional teams of Product Management, Design, Product Ops, and Engineering who are responsible for creating and evolving our platform and products.

Product Managers at Fora use their exceptional experience in the craft of customer understanding, prioritization, roadmapping, alignment, etc. to create solutions that drive business outcomes and customer delight. You will play a leadership role in the end-to-end process from concept to execution, working cross-functionally with your partners in Product Design, Engineering, and Product Ops. This is a strategic leadership role that requires strong entrepreneurial instincts, operational excellence, and the ability to navigate complex challenges. As an early Product Management hire at a time of rapid company growth, you will play a key role in shaping what our product processes will look like for years to come.

This role will be the first hire for a new product pod focused specifically on the traveler experience (or client experience), bringing all of the traveler-facing products we currently have together to create a new logged in traveler experience that covers both the way clients interact with their advisors and clients interact with Fora. This includes features across the advisor-client travel planning lifecycle from onboarding, planning, booking, post-trip feedback and communications. You will become our internal advocate for the traveler and work directly with Fora’s co-founder & CPO/CTO on this highly strategic work.

Key Responsibilities

• Lead with deep understanding:
• You will establish and drive a posture and practice of understanding customer problems deeply – not just reacting to customer requests or crafting screens based on abstract requirements.
• We have to understand customers well enough to create solutions they could not have thought of themselves.
• Create new products from conception to launch:
• You are comfortable with the entire Product Development process from research and conception, to design and prototyping, to pixel perfect implementation, handoff and QA.
• You ensure that your teams always explore alternatives based on creative thinking and concrete evaluation criteria before aligning on a particular approach or solution.
• Remove ambiguity and drive decisions:
• You are adept at framing problems and challenges based on evidence and decision criteria to remove ambiguity and reduce risk.
• You will ground our product development work, strategically and tactically, in clear articulation of concrete outcomes, hypotheses and assumptions, and evidence.
• Driving decisions and aligning colleagues around them are your bread and butter.
• Drive quality, consistency, and accessibility:
• All that really matters is getting great products into the world and to make positive change for customers.
• You will sweat the details and care as much about the adoption and use of the product that goes live as you do about the in-process requirements, schedules, and ceremonies.
• Collaborate exceptionally:
• Work collaboratively with peers in Product Design, Product Ops, Engineering and across Fora.
• Demonstrate compelling and confident storytelling that surfaces assumptions and difficult decisions but also aligns and galvanizes stakeholders around solutions.

Requirements

• 6+ years of product management experience, preferably in a startup or growth-stage company.
• Experience making products for both B2B and Consumer-facing products or significant experience in at least one.
• Excited about the prospect of creating 0-1 products quickly and iterating on existing products.
• Approach product management with an eye on practicality and business impact rather than just building and deploying.
• Comfortable working with partial data or input.
• Ability to communicate your ideas well to colleagues and stakeholders as well as an ability to speak fluently with our advisors to secure product feedback.
• Strong ability to create easy-to-use products to accomplish complex tasks.
• Fondness for identifying and addressing uncertain issues and converting them into well-defined objectives.
• An eye for visually appealing and meticulously crafted UX, paying close attention to details.
• Interested in working in-person in NYC in our amazing office in Tribeca/Fidi with convenient transportation and to-die-for NYC views.

Compensation

Compensation range for this role can vary widely depending on experience, and for this role an indicative range is $170-$200k + equity. Other benefits include:

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• ClassPass Membership
• 401k plan
• Commuter Benefits
• Supplemental Life Insurance
• Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.