Natural Cycles is an international working environment filled with smart and ambitious colleagues working in Stockholm, Geneva, New York and remotely. At Natural Cycles, our mission is to pioneer women's health with research and passion, by empowering every woman with the knowledge she needs to be in charge of her health.

We are looking for a Customer Care Advocate who is passionate about providing exceptional service and making a positive impact. The ideal candidate should thrive in a collaborative international environment where teamwork is highly valued. You should have excellent communication skills and a passion for problem-solving. Every interaction with our Cyclers is an opportunity to empower them with the knowledge they need to manage their health effectively. Your ability to understand the needs of our Cyclers, adapt to changing situations, and communicate complex information clearly and understandably will be key to your success. You should be able to work efficiently in a remote work environment where online and asynchronous communication is foundational.

You must be fluent in English and based in Sweden for this position.

What you will be doing

• Support our Cyclers and potential Cyclers with their questions via email. Questions can include topics about our subscription, payment, shipping and logistics, etc. as well as using the app and how Natural Cycles works

• Communicate in an engaging, caring, and credible way that builds long-term trust with our Cyclers

• Provide swift and thorough solutions to Cyclers when they reach out with a question

• Meet individual and team quality service goals (CSAT, FRT, etc)

• Record and relay feedback and insights from Cyclers to our internal teams to help us continually improve our product and user experience.

• Maintain an expert-level knowledge of our products, internal systems, policies, and marketing initiatives, and maintain a curiosity about women’s health and the menstrual cycle.

• Contribute to identifying areas of improvement with the Cycler journey

• Follow Natural Cycles' standard operating procedures and work instructions

• Help to respond to App Store, Trustpilot, and Google Play reviews

• Help resolve transactional disputes in our payment platform

• Help support teammate questions over Slack

• As a Natural Cycler Customer Care Advocate, we must be able to support our users in English and other languages that the team or our users might require

What skills and experience we think you have

• You should be passionate about your job. Have a service-minded approach and truly care about outstanding good service

• You’re a team player who shows commitment and helps the team (as well as our Cyclers) whenever there is a need

• You enjoy a fast-paced and changing international working environment

• You’re attentive to customer needs, expectations and emotions.

• You’re able to explain difficult subjects in an easy and understandable way

• Confidence to work independently and make judgment calls to resolve customer questions

• Excellent written communication skills

• Fluent in English

• Able to work Tuesday - Saturday

How to apply

Apply by uploading your CV and answering the questions in the application form. Please note that we do not accept any applications through email due to GDPR and only applications submitted through the career site (and in English) will be considered.

We know that diverse teams are strong teams, so we welcome those from different backgrounds and experiences and are committed to creating an inclusive environment for all employees and candidates.

Department

Customer Operations

Role

Customer Support

Locations

Stockholm

Remote status

Fully Remote

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